Each Track Your Hours account is designed to include licensing requirements and forms for one license type. In order to log hours toward dual licensure, you can create a second Track Your Hours account to track your hours separately.
Note: If you already have a paid Track Your Hours account, we’ll waive the cost of your secondary account once it’s been activated, and we receive a help request from you.
Below, we’ll cover:
Creating a secondary account
To create your secondary TYH account:
- Navigate to the Track Your Hours sign-up page
- Under Account Type, choose Free 30-day Trial
- Enter your First Name, Last Name, and Email Address
- Note: You can’t use the same email for multiple Track Your Hours accounts. If you don’t have an alternate email to use for your secondary account, you can create one. To learn more, see How do I use the same email for my secondary account?
- Select the License State and License Type for your secondary account
- Create a Password
- Click Create My Account
After you create your secondary account, you'll have to activate it. You'll automatically receive an email with the subject line TrackYourHours activation to the email you used for your secondary account. Click the activation link in the email to complete your account activation.
Requesting your free account
Once your secondary account is activated, you can submit a help request so that our team can waive the cost of your new account. To do this:
- Navigate to the Track Your Hours login page
- Sign in with the email and password associated with the secondary account you created
- Select the ? Help button at the bottom right corner of your account
- Note: For a step-by-step overview of this process, see Logging into Track Your Hours and submitting help requests
In your request, make sure to include the following:
- The email associated with your primary account
- The email associated with your secondary account
Our team will follow up with you once your secondary account’s subscription information has been updated.
- Do I qualify for a free secondary account?
- How do I use the same email for my secondary account?
- I have a CA LMFT account. Can I create a secondary CA LPCC account while I’m still in school?
- When does my secondary account expire?
Do I qualify for a free secondary account?
If you’re seeking dual licensure in a supported state or becoming licensed in 2 supported states, and you have a paid Track Your Hours account, you can create a secondary one for free.
At this time, Track Your Hours is available for the following license types and states:
- LCSWs, LMFTs, and LPCCs in California
- LMHCs and LCSWs in New York
- LPCs in Texas
How do I use the same email for my secondary account?
Each Track Your Hours account requires a unique email address. If you have an existing Track Your Hours account associated with an email, you’ll need to use a different email for your secondary account.
If you don’t have an alternate email to use for your secondary account, you can create one. If you do need to use the same email for multiple Track Your Hours accounts, you may be able to use a modified email or an email alias, depending on your email provider:
- With Gmail, you can create a variation of your email address by adding a plus sign (+) and any text before the @ symbol in your current Gmail address. For more information, see Google’s guide on how to Manage multiple accounts or identities.
- Yahoo no longer lets you create an extra email address. To learn more, see Send messages from or delete an extra email address.
- Hushmail Premium and Hushmail Business subscribers can create an email alias. To do so, follow the steps outlined in their guide on Email aliases (pseudonyms, temporary email addresses).
- To learn how you can add an email alias to your Outlook.com account, see Add or remove an email alias in Outlook.com.
Important: If you choose to use a modified email or email alias for your secondary account, you’ll need to use this modified email or email alias every time you sign in.
I have a CA LMFT account. Can I create a secondary CA LPCC account while I’m still in school?
The CA Behavioral Board of Sciences (BBS) doesn’t allow pre-degree hours to be claimed toward LPCC licensure. To comply with these regulations, CA LPCC accounts are designed to track post-degree hours only. Logging pre-degree hours in an LPCC account will lead to inaccurate reporting of requirements and progress. You can create a free secondary LPCC account after you graduate and obtain your degree.
When does my secondary account expire?
Your secondary account’s subscription details, including the expiration date, will match your primary account. To view your subscription information, navigate to Account & Billing > Account Information.
Note: If you decide to renew your primary account subscription, you can submit another help request to have your secondary account renewed.