With Track Your Hours, you can set up your account, add your sites and supervisors, review your account information, and access tools that support your path to licensure as a Licensed Professional Counselor (LPC) in Texas, or as a Licensed Mental Health Counselor (LMHC) or Licensed Clinical Social Worker (LCSW) in New York.
Below, we’ll cover:
- Logging into Track Your Hours and submitting help requests
- Before you start logging hours
- Adding a site and supervisor
- Navigating Track Your Hours
- FAQs
- Additional resources
Logging into Track Your Hours and submitting help requests
To sign into your Track Your Hours account:
- Navigate to the Sign-in page
- Enter your email and password
- Click Sign in
Tip: If needed, you can reset your password by selecting Forgot password.
To submit an email help request from your Track Your Hours account:
- Click the ? in the lower right corner
- Type your question to view Help Center guides relevant to the topic
- If these guides don’t answer your question, select Get in touch > Leave a message
- Enter the required information, including a detailed description of what you need assistance with
- Click Send
Once your help request has been submitted, our support team will follow up to assist you by email.
Note: Track Your Hours doesn’t offer chat or phone support at this time.
Before you start logging hours
Texas
Applicants for LPC licensure can start claiming experience hours after they’ve completed their practicum, received their master's degree, and been issued an LPC Associate license. You must have an LPC Associate license to practice counseling in Texas. Any hours completed before you receive this provisional license won’t count toward your experience requirements.
LPC Associate licenses expire 60 months, or 5 years, from the date of issuance. An LPC Associate who doesn’t complete the required experience hours during this 60-month period must restart the licensure process.
For more information, see the BHEC’s guide to Applying for a License.
New York
When your experience hours begin counting toward licensure depends on your profession and whether you’ve received the appropriate New York authorization to practice.
For LMHC licensure, applicants generally complete supervised post-degree experience under a limited permit in an approved setting with a qualified supervisor. Experience completed without the required permit may not count toward licensure.
For LCSW licensure, applicants generally must first become an LMSW before completing the supervised clinical experience required for LCSW. New York requires 36 months of supervised experience and at least 2,000 client-contact hours, completed after the qualifying degree and within 6 years.
Adding a site and supervisor
Before you can start logging hours, you’ll need to add at least one site and supervisor to your account. To do this:
- Navigate to the Sites page
- Click Add site and supervisor
- Enter the site name and address
- Select Next
- Enter your supervisor’s information
- Click Save
Note: You can add as many sites and supervisors as needed from the Sites page at any time.
To edit or delete a site or supervisor:
- Navigate to the Sites page
- Select the site
- If you’d like to make changes to the site, choose Edit site
- If you’d like to make changes to the supervisor, select the three dots > Edit
Important: When you delete a site or supervisor, all hours logged under that site or supervisor will also be deleted. There’s no way to recover deleted data.
Navigating Track Your Hours
With Track Your Hours, you can log your hours, track progress toward your license requirements, and generate forms from your account.
Logging hours
After adding at least one site and one supervisor, you’re ready to start logging your hours. To do this:
- Navigate to the Hours page
- Click Add hours
- Choose the supervisor you’d like to log hours under
- Enter the hours you’re claiming for that week
- Click Save
To learn more about logging hours and managing your alerts, see Logging hours in Texas and New York.
Viewing your progress
You can track your progress toward your state’s requirements on the Progress page, where you can quickly see how many experience hours you’ve gained, your months of supervision, and a breakdown of the individual versus group supervision hours you’ve logged.
For more information about your progress within a category, click View details.
To learn more about understanding your requirements, see Tracking your progress toward Texas LPC licensure and Tracking your progress toward New York licensure.
Note: Track Your Hours closely monitors state regulations to ensure that our platform is up-to-date with any changing requirements.
Generating forms
Once you’ve begun logging hours, you can generate and download forms required by your state licensing board. To do this:
- Navigate to the Forms page
- Select the Form or report you’d like to generate
Note: Forms will vary based on license type and the state you're located in.
- Select a Supervisor and site
- Choose a date range
- Click Download PDF
For more information about generating and submitting forms, see Generating forms and submitting your application to the Texas state licensing board and Submitting hours to the New York state licensing board.
FAQs
- How can I change my profile or graduate information?
- What are the minimum requirements for using Track Your Hours?
- Can I track hours for more than one license?
- Can I use Track Your Hours to record other requirements, such as my practicum hours or continuing education?
- Will my Track Your Hours subscription auto-renew?
- What happens if my account expires? How can I access copies of my forms?
How can I change my profile or graduate information?
When you create a Track Your Hours account, you’ll be prompted to enter your state, license type, and graduation date to customize your experience to your licensing goals.
To make changes to your profile or graduate program:
- Click the profile icon > Settings in the top right
- On the Profile tab, update your profile information or graduate program as needed
- Choose Edit next to Account to edit your name, phone number, or email
- Click Edit next to Change password to create a new password
- Click Edit next to Profile to update your address
- At this time, there’s no way to change your license type and state
- Click Edit next to Graduate program to update your school information
- When you’re done with a section, select Save
What are the minimum requirements for using Track Your Hours?
With a reliable internet connection, you can securely access your Track Your Hours account from a computer, mobile device, or tablet. Track Your Hours is optimized for the most recent operating systems on Chrome and Safari browsers.
For guidance on updating your device’s operating system, see:
To update your browser to the latest version:
-
Google Chrome
- Open Chrome
- Click the 3 vertical dots in the top right
- Choose Help > About Google Chrome
-
Select Update Google Chrome
- If you don’t see this button, you're already on the latest version, or Chrome may have automatically updated when you opened this setting
- Click Relaunch
-
Apple Safari
- Update your Mac’s operating system, which will update Safari automatically
Can I track hours for more than one license?
To log hours toward multiple licenses, you can create additional Track Your Hours accounts, one for each license you’re applying for. Separate accounts are required because licensing board requirements and forms can differ between license types.
If you already have a paid Track Your Hours account, we’ll waive the cost of your secondary account. After you create an additional account, contact our support team for assistance.
At this time, Track Your Hours is available for the following states and license types:
- California LCSWs, LMFTs, and LPCCs
- New York LMHCs and LCSWs
- Texas LPCs
Note: We’re in the process of creating an updated Track Your Hours experience to simplify how you track progress on your pre-licensure journey. At this time, the new Track Your Hours experience is available for Texas LPC, New York LMHC, and New York LCSW applicants. If you’re in California, you can continue to use our legacy platform to log your hours.
Can I use Track Your Hours to record other requirements, such as my practicum hours or continuing education?
No, Track Your Hours isn’t designed to track other requirements. You can use your Track Your Hours account to log hours toward licensure, and we’ll automatically apply requirements based on your licensing board’s rules and regulations for licensure.
Will my Track Your Hours subscription auto-renew?
Important: If you have an existing Track Your Hours account that was created before the dates listed below, your account will reflect your existing plan and expiration date, but it won't automatically renew.
- LPC Associate in Texas: Accounts created before January 4, 2024
- LMHC or LCSW in New York: Accounts created before April 13, 2026
When it’s time to renew your plan, navigate to your profile icon > Settings > Plan.
For Texas accounts created after January 4, 2024, and New York accounts created after April 13, 2026, Track Your Hours offers a 1-year subscription that will auto-renew annually. To manage your subscription information:
- Click the profile icon > Settings in the top right
- Select the Plan tab
Note: To learn more, see our Pricing page. While the 2-year and 3-year plans are available for California license types, only the 1-year plan is available for Texas and New York license types.
What happens if my account expires? How can I access copies of my forms?
We recommend that you keep your account active until your hours have been approved by your state licensing board. This will make sure that you have access to log additional hours, generate new forms, or make other changes as needed.
If your Track Your Hours account has expired and you need a copy of your forms, you can contact our support team.
Additional resources
For Texas LPCs, you can find more information here:
- Find a Supervisor
- Texas Administrative Code
- Texas Counseling Association Licensing & Certification
- Texas State Board of Examiners of Professional Counselors FAQs
For New York LMHCs and LCSWs, you can find more information here:
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